PLUR MARKET
Refund & Return Policy
This Policy explains when purchases made through PLUR Market are final, when Buyer Protection may apply, and how qualifying returns and refunds are handled.
Effective Date: October 1, 2026   |   Last Updated: October 1, 2026
⚠️ ALL SALES ARE FINAL
PLUR Market does not generally offer cancellations, returns, exchanges, or refunds for change of mind, fit, buyer's remorse, or other personal preferences. However, every eligible purchase remains subject to PLUR Market Buyer Protection for qualifying issues as described in this Policy.
1. All Sales Are Final
All purchases made through PLUR Market are final once the order is placed and payment is completed.
PLUR Market does not generally offer cancellations, returns, exchanges, or refunds because a buyer:
  • Changes their mind;
  • No longer wants the merchandise;
  • Orders or purchases the wrong size;
  • Is dissatisfied with fit;
  • Does not like the color, style, appearance, or item in person;
  • Finds the same or a similar item at a different price;
  • Experiences buyer's remorse; or
  • Otherwise decides they no longer want merchandise that was accurately described by the seller.
However, purchases made through PLUR Market are subject to PLUR Market Buyer Protection for qualifying issues, subject to the requirements and limitations described in this Policy and the PLUR Market Terms & Conditions.
Nothing in this Policy limits any right or remedy that cannot legally be waived.
2. PLUR Market Buyer Protection
Although sales are final, PLUR Market Buyer Protection may provide a return and refund when merchandise materially differs from the seller's listing or another qualifying issue occurs.
A purchase may qualify for Buyer Protection when, for example:
  • The buyer receives a materially different item;
  • The item is the wrong size compared with the listing;
  • The item has material damage or defects that were not disclosed;
  • The item's condition is materially different from what was represented;
  • Significant components represented in the listing are missing;
  • The merchandise is suspected or determined to be counterfeit; or
  • Another material discrepancy exists between the merchandise received and the listing.
Buyer Protection is not a general return policy. It does not create a right to return merchandise simply because the buyer no longer wants the item.
3. Reporting a Problem
Buyers should inspect their merchandise promptly after receiving it.
A qualifying issue must normally be reported to PLUR Market within 48 hours after the buyer confirms receipt of the order through PLUR Market.
The buyer should provide information reasonably requested by PLUR Market, which may include:
  • Photographs of the merchandise;
  • Photographs of the packaging;
  • Photographs showing the claimed damage or discrepancy;
  • The original listing;
  • Tracking information; and
  • Any other information reasonably necessary to investigate the claim.
Submitting a claim does not automatically guarantee a return or refund. PLUR Market will review the available information and determine whether the purchase qualifies for Buyer Protection under the applicable PLUR Market policies.
4. Buyer Confirmation & Payout Release
Buyers may be asked to confirm through PLUR Market that their order has been received.
Once the buyer confirms receipt, the buyer's normal 48-hour Buyer Protection reporting period begins.
Confirmation of receipt may also allow the transaction to progress toward completion and the seller's payout to be released in accordance with PLUR Market's payout process.
If the buyer does not manually confirm receipt, the transaction may automatically complete and the seller's payout may be released after the applicable platform completion period.
Buyers should inspect merchandise and report qualifying problems as promptly as reasonably possible.
PLUR Market may consider a late report when reasonable extenuating circumstances prevented the buyer from inspecting, confirming, or reporting a problem within the normal process. Any exception is determined by PLUR Market based on the circumstances and applicable law.
5. Approved Returns
Do not return merchandise unless PLUR Market specifically authorizes the return.
If PLUR Market approves a Buyer Protection return, PLUR Market will provide instructions for returning the merchandise.
The buyer must:
  1. Follow the return instructions provided by PLUR Market;
  2. Use the return shipping label provided or authorized by PLUR Market;
  3. Package the merchandise securely;
  4. Return the same merchandise received;
  5. Return all included components, when applicable; and
  6. Ship the return within the deadline provided by PLUR Market.
Unauthorized returns may not qualify for reimbursement or Buyer Protection.
6. Refunds for Approved Buyer Protection Claims
When PLUR Market approves a return and the requirements of the return process have been satisfied, the buyer will receive the applicable refund through the original payment method or another method permitted by PLUR Market's payment processor.
PLUR Market may require the returned merchandise to be shipped, received, inspected, or otherwise verified before a refund is issued.
Refund timing after approval may vary depending on Stripe, the buyer's bank, card issuer, or other financial institution. PLUR Market does not control how long a financial institution takes to post an approved refund.
7. Seller Responsibility for Approved Buyer Protection Returns
If a Buyer Protection return is approved because the seller's merchandise was materially different from the listing or otherwise violated PLUR Market policies, the seller may be responsible for the costs associated with resolving the transaction.
SELLER MAY BE RESPONSIBLE FOR
Full Return Shipping Label Cost
+
$30 Buyer Protection Resolution Fee
The $30 Buyer Protection Resolution Fee is separate from the cost of the return shipping label and any other applicable marketplace fees, shipping costs, adjustments, or amounts owed under the PLUR Market Terms & Conditions.
PLUR Market may deduct validly assessed amounts from amounts otherwise payable to the seller where permitted by applicable law and the applicable payment platform.
Validly assessed amounts that remain unpaid may result in account restriction, suspension, or termination in accordance with the PLUR Market Terms & Conditions.
8. Orders Not Shipped by the Seller
Sellers generally have 5 days from the date the order is placed to ship the merchandise using the PLUR Market shipping process.
If the seller fails to ship within the required period and the order is canceled under PLUR Market's policies, the buyer will receive a full refund.
A seller is not charged the $30 Buyer Protection Resolution Fee solely because an order automatically cancels for failure to ship before the merchandise has been sent.
Repeated failure to ship orders may result in account restrictions, suspension, termination, or other action permitted under the PLUR Market Terms & Conditions.
9. Lost, Damaged, or Delayed Shipments
PLUR Market uses third-party shipping carriers to transport merchandise.
If merchandise is lost, materially damaged, or otherwise affected while in a carrier's possession, PLUR Market may assist with or coordinate an applicable carrier, insurance, or shipping-protection claim.
Users may be required to provide photographs, packaging, proof of value, tracking information, statements, or other documentation reasonably necessary to process or investigate a claim.
Shipping insurance or carrier protection does not guarantee that a claim will be approved. Claims remain subject to applicable coverage limits, exclusions, documentation requirements, deadlines, and carrier or insurance determinations.
PLUR Market may evaluate whether reported damage appears related to shipping or existed before shipment when reasonably necessary to resolve a claim.
10. Counterfeit Merchandise
Counterfeit merchandise is prohibited on PLUR Market.
If merchandise is reasonably determined to be counterfeit or otherwise violates PLUR Market's counterfeit policies, the purchase may qualify for Buyer Protection and an appropriate refund, return, or other resolution.
Selling counterfeit merchandise may result in account termination in accordance with the PLUR Market Terms & Conditions.
A seller's claim that they did not know an item was counterfeit does not necessarily prevent enforcement action.
11. Chargebacks & Payment Disputes
Buyers experiencing a problem with an order should contact PLUR Market so the issue can be reviewed through the applicable Buyer Protection process.
Initiating a chargeback does not expand the buyer's rights under this Refund & Return Policy and may require PLUR Market to provide transaction records, shipping information, communications, listing information, photographs, and other relevant evidence to the payment processor, card network, or financial institution handling the dispute.
Nothing in this section limits any right or remedy that cannot legally be waived.
12. Protected Trades
Protected Trades are governed separately by the PLUR Market Protected Trade Terms & Conditions.
ALL COMPLETED PROTECTED TRADES ARE FINAL.
Once both items have been received and verified by PLUR Market and forwarded to their new owners, merchandise generally cannot be returned or exchanged because of change of mind, fit, trade remorse, preference for the original merchandise, dissatisfaction with an agreed exchange, or misunderstanding of information that was accurately disclosed.
Material discrepancies identified during the Protected Trade process are handled according to the PLUR Market Protected Trade Terms & Conditions.
The $40 Trade Cancellation/Resolution Fee applicable to certain failed Protected Trades is separate from the $30 Buyer Protection Resolution Fee applicable to qualifying Buy/Sell transactions. Each fee is governed by the policy applicable to that type of transaction.
13. PLUR Market's Role
PLUR Market LLC operates a peer-to-peer marketplace connecting buyers and sellers of merchandise.
Unless expressly stated otherwise, merchandise listed on PLUR Market is offered by individual sellers rather than PLUR Market itself.
PLUR Market may administer Buyer Protection claims, facilitate authorized returns and refunds, coordinate shipping-related claims, review evidence, and take other reasonable actions necessary to administer transactions and enforce marketplace policies.
14. Policy Abuse or Fraud
Buyer Protection and PLUR Market's refund and return processes may not be used fraudulently, dishonestly, or abusively.
Prohibited conduct may include:
  • Intentionally making false claims;
  • Submitting altered, fabricated, or misleading evidence;
  • Returning merchandise different from what was received;
  • Falsely claiming merchandise was not received;
  • Intentionally damaging merchandise to create a claim;
  • Attempting to retain both merchandise and a refund without authorization; or
  • Otherwise manipulating or abusing the Buyer Protection, return, refund, or payment-dispute process.
Suspected or confirmed abuse may result in denial of a claim, account restriction, suspension, termination, or other action permitted by the PLUR Market Terms & Conditions and applicable law.
15. Exceptions Required by Law
Nothing in this Refund & Return Policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot lawfully be waived.
If applicable law requires a refund, return, cancellation, replacement, or other remedy notwithstanding this Policy, PLUR Market will comply with applicable law.
16. Changes to This Policy
PLUR Market may update this Refund & Return Policy from time to time.
Changes will become effective when the updated Policy is posted unless a later effective date is stated. Changes will not retroactively eliminate rights that had already arisen under applicable law or the policies governing a transaction when it occurred.
17. Contact PLUR Market
Questions about a purchase, return, refund, or Buyer Protection claim should be directed to:
PLUR Market LLC
Palm Beach County, Florida
Email: [email protected]
When contacting PLUR Market about an order, please include your order information and a description of the issue so PLUR Market can review the matter.
Know Before You Buy
All sales are final. PLUR Market does not offer returns, exchanges, or refunds for change of mind, fit, or buyer's remorse. Buyer Protection remains available for qualifying issues in accordance with this Policy and the PLUR Market Terms & Conditions.